Privacy Policy
Effective Date: November 20, 2024
Harpeth Valley Animal Hospital (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, use our services, or interact with us, including through text messaging under the 10DLC compliance program.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, mailing address, and other identifying details you provide.
- Communication Data: Records of your interactions with us, including emails, text messages, and calls.
- Technical Data: IP address, browser type, operating system, and usage data related to our website and services.
- Sensitive Information: Any information required for service delivery that you voluntarily provide (e.g., financial data).
2. How We Collect Information
We collect information in the following ways:
- Directly From You: When you contact us, fill out forms, or engage with our services.
- Automatically: Through cookies and similar technologies when you visit our website.
- From Third Parties: If permitted, such as integrations with practice management software or communication platforms.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our services, including appointment reminders, billing, and other client communications.
- To communicate with you via text messages, emails, or calls in compliance with 10DLC requirements.
- To comply with legal, regulatory, or compliance obligations.
- To improve our website and services by analyzing usage trends.
Text Messaging and 10DLC Compliance:
If you opt-in to receive text messages, we may use 10DLC-compliant systems to send important updates, appointment reminders, or other necessary information. By providing your phone number, you consent to receive these communications. Standard message and data rates may apply.
4. Sharing Your Information
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:
- With Service Providers: Companies that help us operate our website, manage communications, or provide other services.
- For Legal Reasons: To comply with applicable laws or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of our business.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information. However, no system can be completely secure. Please contact us immediately if you suspect unauthorized access to your information.
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
- The right to access and update your personal information.
- The right to withdraw consent for communications, including text messages.
- The right to request deletion of your personal data, subject to legal obligations.
- The right to file a complaint with a relevant authority if you believe your privacy rights have been violated.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be effective when posted on this page. Please review this policy regularly.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Harpeth Valley Animal Hospital
8252 Collins Rd. Nashville, TN 37221
(615) 673-0100